1. SECTION GENERAL PROVISIONS

1.1. These rules govern the operation of the electronic reservation system esehotel.lt managed by UAB "SPA ESĖ", and regulate the sale of accommodation and wellness services (hereinafter – Services) offered by “ESĖ” via the electronic reservation system of UAB "SPA ESĖ" (registered address: Algirdo g. 34, Birštonas; legal entity code: 305146955; phone: +370 680 83285; email: info@esehotel.lt, hereinafter referred to as “ESĖ”) at https://booking.esehotel.lt(hereinafter – the electronic reservation system), as well as the mutual rights, obligations, and responsibilities of “ESĖ” and the client.

1.2. “ESĖ” reserves the right to change and supplement these rules at any time. The version of the rules in effect at the time of order submission applies when using the electronic reservation system.

1.3. “ESĖ” assumes no risk and is unconditionally released from liability if the client does not fully familiarize themselves with these rules, even though the opportunity to do so was provided.

1.4. The right to submit orders in the electronic reservation system is granted to:

1.4.1. Legally capable individuals, i.e., persons of legal age whose legal capacity has not been restricted by court;

1.4.2. Minors aged 14 to 18, only with parental or guardian consent, except in cases where they independently manage their own income;

1.4.3. Legal entities acting through authorized representatives;

1.4.4. Authorized representatives of the persons listed in sections 4.1–4.3 of these rules.

1.5. “ESĖ” has the right to restrict the client’s access to the electronic reservation system without notice if the client substantially violates these rules, for example, attempts to disrupt the stability and/or security of the electronic reservation system.

1.6. Information in the electronic reservation system is provided in Lithuanian, Russian, and English.

1.7. The terms used in these rules are understood as defined in the “ESĖ” Service Provision Rules.

2. SECTION ACCESS TO THE ELECTRONIC RESERVATION SYSTEM

2.1. Clients can purchase services by logging into the electronic reservation system and providing the following information:

2.1.1. Full name of the individual, contact phone number, and email address;

2.1.2. Client data is entered solely for order confirmation purposes. A client account in the electronic reservation system is not created, and data about previous reservations is not stored.

2.2. If a client’s registration data changes, it must be updated immediately. “ESĖ” will not be held liable for any damages incurred by the client and/or third parties if incorrect and/or incomplete personal data was provided, or if the data was not updated after changes occurred.

2.3. Personal data provided by the client is processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating personal data processing. While processing and storing the buyer’s personal data, “ESĖ” adheres to its Privacy Policy, ensuring the protection of personal data from accidental or unlawful destruction, alteration, disclosure, or any other unlawful processing. Personal data is processed for direct marketing purposes only with the client's consent, which is indicated in the respective field of the electronic reservation system. A person making a gift voucher purchase or reservation for another individual(s) agrees to ensure that the data of those individuals is provided to “ESĖ” with their knowledge and consent.

2.4. The client always has the right, upon submitting a request to “ESĖ”, to access their processed personal data, find out how it is being processed, and request correction, deletion, or suspension (except for storage) of processing when the data is processed in violation of the Law on Legal Protection of Personal Data and other applicable legislation.

2.5. Clients' personal data will be used and stored in accordance with the procedures and timeframes specified in the Privacy Policy.

3. PROCEDURE AND TERMS FOR SELECTING AND PAYING FOR RESERVATIONS

3.1. The Client is given the opportunity to choose from the offered service packages (according to the offers valid on the day, which may include accommodation, meals, and individual wellness services) or standard accommodation options listed in the reservation table, with a link for date selection, based on the prices valid on the reservation date.

3.2. After reviewing the package composition and price, the Client can select the desired available reservation date for the chosen room and any additional conditions or packages.

3.3. Once an offer is selected, the Client proceeds to the next reservation step — a form in which personal information and any notes/requests regarding the reservation must be provided.

3.4. For the reservation to be valid, the Client must pay an advance. The advance can be paid using one of the following methods:

3.4.1. Credit card (Visa, Mastercard, Eurocard);

3.4.2. Electronic bank transfer (EVP International);

3.4.3. Bank transfer or later payment.

3.5. If the Client selects the payment methods listed in 3.4.1. or 3.4.2., they are redirected to a website where payment is processed via the EVP International system. Data authorization starts through a 128-bit encrypted protocol. Once the payment is received by EVP International, the Client receives an automatic email confirming the payment and reservation. The email will include client information, hotel name, total accommodation price, paid advance, amount due at the hotel, and other service conditions. The remaining amount is paid at the hotel. This email must be presented at the hotel as proof of the paid advance and for final billing.

3.6. A user with a personal account in the BookingRobot system can link their credit card(s) to their account. In this case, for each service purchase, the amount is automatically charged from the Client’s account during the purchase. The Client can unlink their card anytime in the account settings under “Payment Cards” by clicking “Delete.” Credit card security is guaranteed by UAB Paysera LT, a company registered with the Bank of Lithuania.

3.7. If the Client selects the method under 3.4.3. (pay by bank transfer or later), they will receive an initial reservation confirmation via email. However, the reservation is only finalized once the advance is paid by standard or online bank transfer. The reservation is held for 48 hours from the time of booking. If the advance is not received within this period, the reservation may be canceled. Once the advance is received, the Client gets a confirmation email with their data, hotel name, total accommodation price, paid advance, remaining balance, and other service terms, which must be shown at the hotel upon arrival for final billing.

3.8. Reservation by request: If the desired room is not available in the system, the Client may fill out a request form. After submission, the Client will receive an email either confirming the availability or informing of unavailability, along with advance payment instructions. The advance can be paid by credit card, electronic, or standard bank transfer. The reservation is confirmed only once the advance is received. The confirmation email will include the Client’s information, hotel name, total accommodation price, paid advance, amount due, and other service terms — to be presented at check-in.

3.9. Service prices in the online reservation system are listed in euros, including VAT. However, the tourism tax of 2 EUR/day set by the Birštonas municipality is not included and is added separately based on their approved tariffs and rules (available at www.birstonas.lt).

3.10. Before paying the advance, the Client confirms they have read and agreed to the “ESĖ” electronic reservation system rules by ticking the checkbox in the order window next to “I have read and agree with the privacy policy and booking terms.” Reservations cannot be submitted without this confirmation.

3.11. Once payment confirmation is received, a service contract is considered concluded between the Client and “ESĖ.” “ESĖ” is not responsible if the contract is not formed due to non-receipt of timely payment confirmation under the stated terms.

3.12. According to Article 6.228(10) of the Civil Code: The consumer has the right to withdraw from a distance or off-premises contract within 14 days without giving a reason or incurring any costs other than those outlined in Article 6.228(11), except for exceptions listed in part 2 of the same article. The right of withdrawal does not apply to contracts for accommodation, catering, or leisure services where a specific service date or period is defined.

4. GIFT VOUCHER ORDERING RULES

4.1. A gift voucher confirms the holder’s right to use services for the amount indicated on the voucher.

4.2. Gift vouchers can only be used for “ESĖ” services. If the voucher is for services, prior registration is required via email at info@esehotel.lt or by calling +370 680 83285.

4.3. If the selected services exceed the value of the voucher, the difference can be paid in cash or by card at reception.

4.4. Gift vouchers are not exchangeable for cash.

4.5. Gift vouchers are valid for 3 months from the date of purchase unless otherwise stated.

4.6. If the gift voucher is not used within its validity period, it expires and the paid amount is not refunded.

4.7. If the services chosen cost less than the value of the gift voucher, the remaining amount is not refunded.

4.8. If paying with a gift voucher, a VAT invoice is not issued.

4.9. A gift voucher must be used in one visit.

5. SERVICE PROVISION, CANCELLATION OF RESERVATIONS

5.1. Services are provided exclusively by “ESĖ”.

5.2. The client has the right to cancel their reservation no later than 7 days before the start of service provision by contacting info@esehotel.lt in writing. In this case, “ESĖ” is obliged to refund the full advance payment within 10 business days after all necessary payment information is provided.

5.3. If the client wishes to cancel their reservation less than 7 days before the start of the service or fails to arrive at “ESĖ” without prior notice, the client will be refunded the amount paid in advance according to the procedure set out in point 5.2, minus the losses incurred by “ESĖ” due to the late cancellation or no-show. A minimum loss is considered to be the price of the first night’s stay, if one was booked.

6. DISPUTE RESOLUTION

6.1. All disagreements between the client and “ESĖ” regarding the implementation of these rules shall be resolved through negotiations. If an agreement cannot be reached, disputes will be settled in accordance with the laws of the Republic of Lithuania.

6.2. If a client wishes to submit a complaint or resolve a problem, they must contact “ESĖ” in writing. The following options are available for submitting a complaint or request in writing:

• 6.2.1. by email: info@esehotel.lt;
• 6.2.2. by post: Algirdo g. 34, Birštonas;
• 6.2.3. directly at the hotel on business days from 8:00 to 18:00.

6.3. The client may also contact the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, email: tarnyba@vvtat.lt, phone: +370 5 262 6751, website: www.vvtat.lt) or fill out a complaint form on the Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr/.

7. HOTEL INTERNAL RULES

7.1. GENERAL RULES

7.1.1. Guests must present a valid identity document upon arrival.

7.1.2. If a guest has not registered online beforehand, they must complete a guest card upon arrival, using details from a valid passport or ID card.

7.1.3. Check-in is from 15:00, check-out by 12:00 (by 11:00 for groups).

7.1.4. The receptionist uses the guest’s document information for registration and returns it after completion.

7.1.5. Payment must be made on the day of arrival (exceptions may apply).

7.1.6. If the ID document was provided during online booking, there is no need to present it again at check-in.

7.1.7. An extra bed may be provided upon request and availability for an additional fee.

7.1.8. Accommodation fees are based on the current price list and may be paid in cash or by credit card.

7.1.9. Guests staying for less than 24 hours are charged the full day rate.

7.1.10. Late check-out (until 18:00) is available upon request and subject to availability, for an extra charge.

7.1.11. Advance reservations are confirmed only upon prepayment.

7.1.12. If the reservation is canceled more than 7 days prior to arrival, a cancellation fee of 50% of the prepayment is applied.

7.1.13. If the reservation is canceled less than 7 days before arrival, the cancellation fee equals the entire prepayment.

7.1.14. If a guest who has paid for services chooses not to use them, no refund is issued. Early departure does not qualify for a refund. A no-show will incur a charge equal to the room’s idle time.

7.1.15. Visitors staying past 22:00 must register at reception and pay for accommodation.

7.1.16. The hotel operates 24/7.

7.1.17. Guests bringing pets (under 10 kg) must notify reception in advance and present a pet passport to prove the pet is non-aggressive and safe. An additional fee applies.

7.1.18. The hotel reserves the right to refuse service to undesirable individuals based on house rules and applicable Lithuanian legislation.

7.1.19. If hotel property is lost or damaged, the guest must compensate double the value. If the damage prevents use of the room, the full room rate is charged for the downtime.

7.1.20. Parents or guardians are fully responsible for children under 18 and persons with disabilities staying at the hotel.

7.1.21. The hotel reserves the right to charge for unpaid services or goods after guest departure via the credit card provided.

7.1.22. Valuables must be stored in the reception safe. The hotel is not responsible for items left in rooms.

7.1.23. Filming or photography for public or commercial purposes is only allowed with written consent from hotel management.

7.1.24. Children under 14 are not allowed in the pool and sauna area after 20:00.

7.1.25. Personal data is processed lawfully, fairly, and transparently.

7.1.26. By booking a room, guests agree to the processing of the following personal data: name, surname, gender, password, credit card data, amount due, length of stay, email address. The data is stored for 3 years from the date of submission. For marketing purposes, data is processed only with separate guest consent.

7.2. PROHIBITED IN THE HOTEL

7.2.1. Moving furniture without staff permission.

7.2.2. Storing flammable substances.

7.2.3. Damaging hotel property.

7.2.4. Hosting more people than declared.

7.2.5. Failing to report damaged property.

7.2.6. Leaving electrical devices switched on.

7.2.7. Using unauthorized electrical devices (chargers, shavers, and hairdryers are allowed).

7.2.8. Keeping animals or birds without prior notice.

7.2.9. Keeping aggressive animals.

7.2.10. Disturbing other guests.

7.2.11. Making noise between 22:00 and 7:00. Violators face a €200 fine and compensation for any related damage.

7.2.12. Smoking in rooms, balconies, or terraces. Fine: €150. All rooms have smoke detectors.

7.2.13. Leaving children unattended in rooms.

7.2.14. Bringing guests to the room without notifying reception.

7.2.15. Bringing dangerous items or weapons.

7.2.16. Possessing or using drugs. The police will be notified.

7.2.17. Taking dishes from the gastro bar to rooms, unless room service was ordered.

7.2.18. Bringing alcoholic beverages not purchased in the hotel.

7.2.19. Violating house rules or Lithuanian laws.

7.3. HOTEL GUEST OBLIGATIONS

7.3.1. Follow all hotel rules.

7.3.2. Pay for services upon receipt (exceptions may apply).

7.3.3. Return the key upon departure and ensure full payment.

7.3.4. Follow fire safety regulations.

7.3.5. Turn off all appliances when leaving the room.

7.3.6. Ensure water taps are shut.

7.3.7. Ensure the room is locked securely.

7.3.8. Report any malfunctions to reception.

7.3.9. Room keys are issued only upon presenting ID. Lost or damaged key fine: €15.

7.3.10. If the room is not vacated by 14:00 and the guest is unreachable or refuses to pay, hotel management may transfer belongings to storage.

7.3.11. Hotel staff (two-person committee) may evict a guest without prior notice to ensure safety and peace.

7.3.12. In emergencies, guests must contact reception at +370 680 83285.

7.4. GUEST SERVICES AND ROOM MAINTENANCE

7.4.1. Breakfast at the hotel is served on weekdays from 9:00 to 11:00, and on weekends from 8:00 to 11:00.
7.4.2. Housekeeping services are provided from 8:00 to 17:00.
7.4.3. Hotel premises, equipment, furniture, and bedding must be clean and in good order.
7.4.4. Hotel staff may perform minor repairs to facilities or equipment without disturbing guests' rest.
7.4.5. During the heating season, room temperature must not fall below +18° C.
7.4.6. For safety reasons, “Esė” administration reserves the right to enter guest rooms.
7.4.7. Lost and found items will be returned to their owners whenever possible. If the owner is not found, items will be handled according to applicable regulations after 6 months.
7.4.8. The hotel is not responsible for lost or damaged valuables left unsecured in rooms, the SPA, or pool and sauna areas.
7.4.9. In cases of unlawful or criminal behavior by guests (in violation of Lithuanian law), the hotel administration will contact the relevant authorities. All disputes are handled in Lithuanian courts according to applicable law.
7.4.10. For your safety, video surveillance cameras are installed in public areas of “Esė”.

7.5. SPA ETIQUETTE RULES

7.5.1. To ensure your stay meets your expectations, we kindly ask you to familiarize yourself with our SPA etiquette—these are simple rules or norms that are helpful to know before visiting a SPA.
7.5.2. SPA treatments can be booked by phone or at the hotel reception. Our SPA and reception staff are happy to help you choose the most suitable services. We recommend booking in advance to ensure availability at your preferred time.
7.5.3. Cancellations made less than 4 hours before the appointment will be charged the full price.
7.5.4. Please arrive at least 5–8 minutes before your scheduled SPA treatment. Late arrivals may shorten your session (the scheduled time includes preparation).
7.5.5. Our specialists will greet you and escort you to the treatment room, where they will ask about any health concerns and explain the procedure and products to be used.
7.5.6. Massages and other treatments are performed on a nude body, but disposable underwear is provided, and non-treated areas will be covered with towels or sheets.
7.5.7. Please inform us if you are pregnant, breastfeeding, have allergies or injuries, or have had recent facial/body interventions or other conditions, as not all procedures are suitable for everyone.
7.5.8. If you are sick, have a fever, or feel unwell—please refrain from attending treatments.
7.5.9. We advise against receiving treatment on an empty stomach or immediately after a meal. Avoid heavy food at least one hour before and after treatments.
7.5.10. If you’ve booked a massage, body treatment, or plan to use the sauna, we recommend increasing fluid intake for better detox results.
7.5.11. A warm shower before your procedure will relax you and enhance the experience.
7.5.12. Avoid shaving or waxing on the day of a body scrub, as the products may irritate your skin.
7.5.13. Inform your therapist if you wear contact lenses before facial procedures.
7.5.14. We recommend coming to your treatment without makeup.
7.5.15. A legal guardian must sign a consent form for any child receiving SPA services.
7.5.16. Pregnant guests must read and confirm their health condition before treatment.
7.5.17. Alcohol and treatments do not mix—please do not consume alcohol before or immediately after your treatment.
7.5.18. Our specialists reserve the right to refuse service to guests who are intoxicated, under the influence of drugs, or act inappropriately toward staff.
7.5.19. If anything makes you uncomfortable during the treatment (e.g., massage pressure, room temperature), please inform the specialist so adjustments can be made.
7.5.20. Out of respect for your own and other guests’ relaxation, please remain quiet in the SPA area—enjoy the peace of this sanctuary.
7.5.21. Please refrain from bringing electronic devices (phones, tablets, laptops, etc.) into the SPA area. Take this time to fully disconnect and recharge—you deserve it.
7.5.22. After your procedure, don’t rush—take a few minutes to relax and enjoy the experience. However, please be mindful that the next guest may have an appointment after you. Let’s respect each other’s time.
7.5.23. We are a family-friendly hotel, but while using the SPA, please ensure your children are supervised. Guests under 18 must be accompanied by an adult. We offer special services for children—our SPA or reception staff will gladly assist you.
7.5.24. We value your feedback! Please share your thoughts in the feedback form provided after your treatment or at reception—it helps us improve and offer even better experiences.

7.6. REQUESTS AND SUGGESTIONS

7.6.1. The hotel administration always welcomes guests’ suggestions and requests to improve service quality.
7.6.2. All guest feedback and complaints are reviewed by the hotel’s administration and management during scheduled meetings.

8. FINAL PROVISIONS

8.1. For all other matters not covered in these rules related to the purchase of services via www.esehotel.lt, the “ESĖ” service provision rules shall apply.

1. Guests arriving at the “Esė” Hotel must present a valid ID.
2. Upon arrival at the “Esė” Hotel, the guest is provided with a guest card, which must be filled in with the data of a valid identity document (passport, identity card), if the guest comes without prior online check-in.
3. Arrival of individual guests at the “Esė” Hotel from 15:00, departure until 12:00. (departure of groups until 11 am)
4. The administrator of the "Esė" uses the data of the submitted document when registering the arriving guest, and after completing the registration - returns the identity document to the guest.
5. The guest must pay the bill on the day of arrival (exceptions may apply).
6. If the identity document is presented at the time of online booking or online check-in, it is not necessary to re-submit the document upon arrival.
7. At the request of the guest of "Esė", if possible, an additional place is provided at an additional cost.
8. The accommodation fee is paid according to the established prices in the price list of the period (EUR). Payment can be made in cash or by bank‘s credit card.
9. "Esė" guests staying in the hotel for less than 24 hours (24 hours) pay the price of the whole day, regardless of the payment hour.
10. Late check-out (extended stay until 18:00) is available at the hotel guest's request according to availability at an additional cost.
11. Advance reservations are confirmed upon advance payment of the reservation fee.
12. In case of cancellation, earlier than 7 days before the date of arrival, a cancellation fee of 50% of the paid booking fee will be applied.
13. In case of cancellation of the reservation, later than 7 days before the date of arrival, the cancellation fee is equal to the total amount of the reservation fee paid.
14. A guest who has paid for the services provided by the hotel but decides not to use them will not be refunded. Leaving the hotel earlier than expected in the reservation( if the guest does not stay for the whole reserved time), the money for the time the guest does not stay will not be refunded to the guest. In case of no-show, a fee will be charged for the actual downtime of the “Esė” room.
15. Visitors staying in the “Esė” room (s) after 22:00 must check in at the “Esė” by presenting valid identity documents (passports, ID cards) and paying for the accommodation.
16. The hotel is open 24 hours a day.
17. Guests arriving with pets (up to 10 kg body weight) must notify the administration in advance and the owner of the animal must prove (by presenting the animal's passport) that the animal is not aggressive, noisy and cannot harm other hotel guests or hotel premises and property. There is an additional charge for pets.
18. “Esė” reserves the right not to admit unwanted persons in accordance with the hotel's internal rules and other local or Lithuanian regulations.
19. If the hotel inventory is lost or damaged, the perpetrators shall compensate the damage with a ratio of 1: 2. If guests cannot be accommodated due to damage, the full price of the room will be paid during the damage elimination period.
20. Parents (guardians) or accompanying adults take full responsibility for the health, safety, appropriate behavior and compliance with these rules for children under the age of 18 and disabled people living in the Hotel.
21. The Hotel has the right to debit the relevant amount for the goods and / or services from the Guest's account (credit card, etc.) for all services and goods that the “Esė” guests have purchased or used but have left without paying for certain reasons. Guests undertake to pay in full for the purchased goods and / or services even after departure.
22. Guests must keep valuables in the safe in the administration. The hotel is not responsible for items left in the room.
23. Filming and photography in the territory and premises of the “Esė”, respecting the privacy of guests, for public or commercial purposes, is possible only with the written consent of the administration.
24. Persons under 14 years of age after 20:00. are not allowed in the pool and sauna area.
25. We confirm that personal data is processed in a lawful, fair and transparent manner.
26. When booking a room (s) in a hotel, the guest agrees to the processing of the following personal data of him / her: 1. name, surname; 2. Gender; 3. password; 4. credit card details; 5. the amount due; 6. life in a hotel; 7 Email adress; The received personal data is stored for 3 (three) calendar years from the date of data submission. For marketing purposes, data may only be processed with the individual consent of the customer.

1. PROHIBITED IN THE HOTEL
2. Move furniture (without the approval of the administration).
3. Store “Esė” in rooms and spaces with flammable materials.
4. Damage to hotel inventory.
5. More persons than in the hotel administrator are accommodated in the hotel room.
6. In case of failure of the hotel inventory, do not notify the administration.
7. Leave electrical appliances on.
8. To use electrical devices, except when those devices have been taken from the administration and the administration has been notified in advance about the use of such devices. (It is not forbidden to use various chargers: computers, telephones, shavers, hair dryers).
9. Keep animals and birds in rooms without prior notice to the administration.
10. Keep aggressive animals that could harm other hotel guests, property or inventory.
11. To prevent other guests of the “Esė” from enjoying the rest.
12. Noise (i.e. loud playing of music, loud singing, playing musical instruments, shouting, whistling and other unauthorized behavior) is prohibited in the Hotel and / or on the Hotel premises from 22:00 to 7:00. If the guest (s) does not comply with this insurance and thus disturbs the public seriousness and disturbs other persons living and / or working in the Hotel, a fine of EUR 200.00 shall be imposed on him / her and other losses related to this event shall be reimbursed.
13. Smoking in rooms and hotel terraces and balconies is strictly prohibited. The fine is EUR 150. For your safety, all rooms are equipped with smoke and fire alarms.
14. It is prohibited to leave young children unattended in the rooms, and parents or guardians of minor children (caregivers) must ensure the safety of children in the hotel.
15. To bring outsiders to the hotel room without informing the hotel administrator.
16. It is prohibited to bring life-threatening tools, weapons or other means into the hotel territory.
17. To import, use, store and consume any narcotic drugs or other psychotropic substances. In all such cases, the “Esė” administration calls the police.
18. It is forbidden to arbitrarily carry dishes from the gastro bar to the hotel rooms. Except for hotel room catering.
19. It is prohibited to bring alcoholic beverages purchased outside the hotel to the rooms.
20. Failure to comply with the general internal rules of the hotel and all legal acts of the Republic of Lithuania, which define the safety of persons and the prevention of any other potential threats.

GUESTS LIVING IN THE HOTEL MUST

46. ​​Follow the general rules of hotel use.
47. Pay immediately for all services provided (exceptions may apply in individual cases).
48. When leaving the hotel, hand over the door key to the hotel administrator, if one has been provided and make sure that all services are paid for, hand over the occupied room.
49. Strictly follow fire safety rules.
50. When leaving the room, make sure that all electrical appliances are properly turned off: lights, TV, etc.
51. Be sure to check that all hot and cold water taps are tightly closed.
52. When leaving, make sure that the room is securely locked and no unauthorized person can enter it.
53. If there is any fault in the hotel guest room, it is necessary to notify the hotel administrator.
54. The hotel room key can be issued only upon presentation of an identity document by the hotel guest. If the room key is lost or damaged, the fine is 15 Euros.
55. For the guest, until 2 p.m. if the room is not vacated and it is not possible to contact him, or when the Guest does not maliciously pay for the provided services and does not vacate the room at the request of the administration - the administration reserves the right to move the items in the room to the hotel.
56. In the hotel administration, the committee of two competent staff members, after consultation, has the right to decide unilaterally to nominate the hotel guest (s) without prior notice. Such actions are taken only to ensure the safety and peaceful rest of all hotel guests.
57. In an emergency, hotel guests must first contact the reception on +370 680 83285.

III. HOTEL GUEST SERVICE AND PREMISES MAINTENANCE

58. Breakfast is served at the hotel from 08:00 to 11.
59. The hotel room service is open from 08:00 until 17:00.
60. Hotel premises, equipment, furniture and bedding must be clean and tidy.
61. Hotel staff may repair small premises and inventory without disturbing the rest of the hotel guests.
62. Room temperature during the heating season must be at least + 18 ° C.
63. For security reasons, the “Esė” administration has the right to enter the living quarters of hotel guests.
64. The hotel administration, upon finding the left items, shall, if possible, return them to the owners immediately. If the owner is not found, the forgotten items are realized in accordance with the established procedure after 6 months.
65. The hotel is not responsible for unsafe and lost valuables and / or damage to them in the “Esė” room, spa or pool and sauna area.
66. When hotel guests behave illegally, criminally (in violation of the laws of the Republic of Lithuania), the administration always applies to the competent authorities. In accordance with the laws of the Republic of Lithuania, all disputes are heard in Lithuanian courts.
67. For your safety, the public areas of the “Esė” are equipped with video surveillance cameras.

1. STATEMENTS AND REQUESTS
2. The hotel administration is always waiting for guests' requests and suggestions in order to improve the quality of services provided.
3. Hotel guests' offers and complaints are considered within the deadlines set by the administration and management meetings.

SPA AND POOL OPENING HOURS

Hotel guests can use the pool and sauna complex:

8 a.m. to 9 p.m. Adults.

9 a.m. to 8 p.m. Adults with children.

RULES FOR SWIMMING POOL AND BATH SPACE

1. The depth of the pool is 1.4 meters, therefore it can be used only by visitors who know how to swim.
2. Only go to the changing rooms with footwear protected by a special device - booties - protected from possible dirt.
3. From 8 p.m. The pool and sauna area can only be visited by people over 14 years old.
4. Staff have the right to politely ask parents / guardians that after 8 p.m. under 12 years people would leave the pool and sauna area.
5. When leaving the pool, leave bathrobes and towels in the boxes in the changing rooms. Guests staying at the hotel do not have to leave their bathrobes in the changing rooms.
6. Guests under the age of 18 shall be admitted to the pool and sauna area only if they are accompanied by adult persons supervising them.
7. The guest must leave outdoor clothes in the cloakroom at the hotel reception, and other clothes in the changing rooms (men's or women's locker rooms).
8. Before visiting the pool and sauna area, the guest must pay for the services at the reception.
9. Visitation of persons intoxicated by alcohol, narcotic drugs or psychotropic substances for the safety of themselves or other persons is prohibited in the pool and sauna area. Guests suspected of being intoxicated by alcohol, narcotics or psychotropic substances have the right to request pool staff from the pool and sauna area without compensation for the entrance fee paid.
10. Staff are not responsible for children left without adult supervision.
11. A disabled guest who requires the care of another person due to his or her state of health may visit the swimming pool only if he or she is accompanied by an adult who cares for him or her.
12. A guest in the pool and sauna area must:
13. take a thorough shower before and after visiting the pool, sauna or jacuzzi;
14. take a shower after the pool or sauna, wipe in the shower and only then go to the changing room;
15. wear swimwear;
16. wear suitable slippers in a damp room;
17. We recommend tying longer hair with a rubber band for hair;
18. before going to any sauna, get acquainted with the rules of using the saunas;
19. in the lounge area on the loungers under the whole body to stretch a towel;
20. Before using the services provided by the Pool, the visitor must make sure that his / her health condition allows him / her to use them. The negative consequences of non-compliance with this requirement are borne by the visitor himself; if you experience any health problems, immediately contact a nearby person or administration;
21. In the event of a fire, leave the pool and sauna area immediately, evacuate according to the evacuation plan of the pool and sauna area;
22. The depth of the main pool is 1.4 meters, therefore it can be used only by visitors who know how to swim.
23. The following is prohibited in the pool and sauna area:
24. carry and use personal cosmetics and hygiene products (eg shaving, depilation, masks, scrubs);
25. use your infusions, extracts, cosmetics and brooms in saunas;
26. under the pool and sauna space to carry chairs, sunbeds;
27. bring drinks and food;
28. spit on the floor and into the water;
29. to pour various liquids into the pools, to put dirty objects in the water;
30. smoking;
31. carry glass containers to the pool and sauna area;
32. jump into the water from the edges of the pool, run, climb various constructions, make noise, falsely cry for help;
33. to navigate erratically, disturbing other visitors;
34. children under 3 years of age to swim in the pool without diapers, specially designed for use in water (the institution reserves the right to impose a fine or to claim compensation for damage caused by disruption and cleaning of the pool);
35. littering, urinating, emptying or otherwise polluting water, changing rooms and other pool and sauna areas;
36. chewing gum;
37. to visit patients suffering from infectious, viral or other infectious diseases, as well as persons with open wounds and / or other health disorders that may endanger the health and / or life of the person or other visitors;
38. visit with animals;
39. ride prams in the pool and sauna area;

(Penalties from EUR 50 to EUR 200 apply accordingly for non-compliance with these rules.)

87. A guest who has caused damage to the property belongings to the “Esė”, guest property and their health shall be liable in accordance with the procedure established by the laws of the Republic of Lithuania. Damage caused by minors or persons with disabilities is the responsibility of their parents or guardians.
88. A guest who does not comply with the rules of procedure may be warned or required to leave the pool and sauna area immediately, as well as be fined and permanently barred from visiting the pool and sauna area.

PERSONNEL IS NOT RESPONSIBLE FOR PERSONAL ITEMS LEAVED UNATTENDED. ITEMS FOUND ARE STORED AT THE HOTEL RECEPTION FOR THREE WORKING DAYS.

1. SPA TREATMENTS
2. Spa treatments can be booked online (on the hotel’s website) or at reception at an additional cost. Prices and procedures are listed in the spa rates and on the hotel website.

VII. SPA LABEL

90. Spa etiquette is a set of rules or regulations that you should be aware of before going to a spa and that you are reluctant to ask.
91. Arrive at least 10 minutes before the spa procedure so you have time to check in, change into comfortable clothes and relax;
92. Make the most of your time to relax and unwind in the spa. We urge you not to bring electronic devices (mobile phones, tablets and laptops, etc.) to the SPA center;
93. we recommend wearing only suitable clothing and footwear, i. y. In the SPA center - slippers or other comfortable, non-outdoor footwear, in the pool and sauna complex - slippers, suitable for wearing in a humid/slippery environment;
94. a warm shower before the procedure will be great for relaxation and even more enjoyment during the procedure;
95. we do not recommend starting the procedure on an empty stomach or immediately after a meal, avoid heavy food for at least one hour before the procedure;
96. If you have ordered a massage or body treatment or are going to go to the sauna, we recommend drinking more fluids. Sufficient fluids in the body will ensure the maximum detoxifying effect;
97. alcohol and procedures - incompatible things, do not drink alcohol before and immediately after procedures;
98. Avoid shaving or depilation on the day of the procedure, especially if you plan to scrub your body. The products used may irritate the skin;
99. We recommend coming to the procedures without make-up;
100. At the beginning of the procedure, tell the spa staff about your health problems that may affect the performance of the procedure. Not all procedures work for absolutely everyone;
101. Be sure to let us know if you are expecting, we will choose a procedure suitable for expectant mothers;
102. Be sure to mention if you are wearing contact lenses before facial procedures;
103. We are a family-friendly hotel, but when using the spa services, please take care of your little ones. Under 18s guests must be supervised by an adult. We offer special treatments for the little ones and recommend consulting our spa / reception staff to help you make the right choice.

VIII. ORDERING PROCEDURES

104. Spa treatments can be ordered online. Also at the hotel reception. To order treatments, consult our administration and spa staff, who will help you make the right choice. We recommend ordering the desired services in advance so that you can use them at the desired time.

1. CANCELLATION OF PROCEDURES
2. If the procedure is abandoned in less than 4 hours. by the appointed time, we will ask you to pay the full price of the service.

1. GIFT COUPONS
2. The perfect gift for a dear person. They are available on the website. Further information can be obtained from the reception staff.

1. VALUABLE ITEMS
2. We remind you that guests must take care of the security of their property and belongings themselves.

XII. PRICES

108. Prices are given in euros. Under Article 20 of the Law on VAT, services are exempt from VAT or VAT is included. Prices are valid at the time of printing and are subject to change without notice. You can pay in cash and major bank cards.

By this privacy policy (hereinafter – the Privacy Policy) private limited liability company UAB “SPA ESĖ”, entity’s code 305146955, office address at Algirdo str. 34, Birštonas (hereinafter – the Data Controller) establishes the conditions for processing of personal data when using the website www.esehotel.lt and www.esehotel.lt (hereinafter – the Website) managed by the Data Controller, and visiting the mineral spa facility ESĖ. The conditions established by the Privacy Policy shall apply each time you visit the mineral spa facility ESĖ or the Website, regardless of what kind of device (computer, mobile phone, tablet, TV or other) you are using.

It is very important that you read the Privacy Policy carefully, for each time you visit the Website owned by the Data Controller, the mineral spa facility ESĖ, you consent to the conditions described in this Privacy Policy. If you do not consent to these conditions, please do not visit our website, do not use our content and/or services.

By providing his personal data (including data which he directly or indirectly provides when visiting the website and using its services) the data subject consents and agrees that the Data Controller controls and processes thereof for the purposes and in accordance with the procedure indicated in this Privacy Policy, the Data Subject’s consent and provided for in the legal acts.

Participant means a person participating or intending to participate in games, campaigns and/or contests organised by the Data Controller.

Data Subject in this Privacy Policy shall be considered to be the Applicant, the Client, the Candidate, the Phone Caller or any other natural person whose personal data is processed by the Data Controller.

Applicant means a natural person interested in the services provided by the Data Controller or willing to contact the Data Controller on other matters.

Client means a person who acquired goods, services from the Data Controller or concluded a contract with the Data Controller regarding purchase of goods and/or provision of services.

Candidate means a person participating or intending to participate in personnel selection carried out by the Data Controller.

Phone Caller means a person calling at the contact phone indicated on the Website regarding provision of services by the Data Controller and/or other matters.

The Data Controller will collect personal data in compliance with the requirements of legal acts of the European Union and the Republic of Lithuania being in force and the instructions of controlling authorities. All reasonable technical and administrative measures are applied so that the collected data on the Data Subjects is protected against loss, unauthorised use or alterations.

Persons who are younger than 16 years may not provide any personal data through the Data Controller’s Website. If you are a person who is younger than 16 years, before providing personal information you must obtain consent of your parents or other legal guardians.

This Privacy Policy is composed in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter – the General Data Protection Regulation), the Republic of Lithuania Law on Legal Protection of Personal Data, other legal acts of the European Union and the Republic of Lithuania. Definitions used in the Privacy Policy are to be understood the way they are defined in the General Data Protection Regulation and the Republic of Lithuania Law on Legal Protection of Personal Data.

WHAT INFORMATION ABOUT YOU WE COLLECT?

Information directly provided by you.

Information on how you use our Website.

If you visit our Website we also collect information which reveals the specifics of the use of services we provide or the automatically generated visit statistics. For more information, see „Cookies“.

Information from third party sources

We may receive information about you from public and commercial sources (to the extent allowed by the legal acts in force) and associate it with other information which we receive from you or about you. We may receive information about you also from third party social network services when you log in to them, for example, though accounts in the “Facebook” network.

Other information we collect

With your consent we may also collect other information about you, your device or your use of our website content.

You may choose to not provide us certain information, however in such case the use of service we offer might be unavailable.

PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF CONSULATION, SUBMISSION OF ENQUIRY

Processing of personal data of the Applicants, including the Phone Callers, contacting the Data Controller for the purpose of consultation, submission of enquiry and/or other matters. The Data Controller shall process the following personal data of the applicants, including the Phone Callers:

• Name;
• Surname;
• Telephone number;
• E-mail address.

In the event the Data Controller is contacted by a representative of the applicant, the Data Controller shall process the following data of the representative of the applicant:

•  Name;
• Surname;
• Relation to the Data Subject who is contacting;
• Telephone number;
• E-mail address.

Data of the applicants is not transferred to third persons.

PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF ACCOMMODATION AND PROVISION OF SPA SERVICES

Processing of data of the Clients. The Data Controller shall process the following data of the Clients 

• Name;
• Surname;
• Date of birth;
• Personal number;
• Data of the personal identity documents;
• Address of the place of residence;
• Car number;
• Employer’s data;
• Information on participation in loyalty program
• Telephone number;
• E-mail address;
• Health data – if required for proper selection of services;
• Other information related to the good and/or service being purchased.

In the event the Client is being represented by another person, the Data Controller shall process the following personal data of the Client‘s representative:

•  Name;
• Surname;
• Relation to the Data Subject who is contacting;
• Telephone number;
• E-mail address.

The Data Controller undertakes to not transfer your personal data to any unrelated third parties, except for the following cases:

- if your consent to disclosure of personal data is given;

- in provision of services – to our partners, in order to perform the services you ordered. We will provide your personal information to these service providers only in as much as is necessary for performance of the relevant service;

- in fulfilling legitimate interests of the Data Controller (e. g. in the case of debt recovery);

- to authorised institutions in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.

The Data Controller may provide personal data of the Clients and other Data Subjects to Data processors not indicated in this Privacy Policy which provide services (perform works) to the Data Controller and process personal data of the Clients and the Data Subjects on behalf of the Data Controller. The Data processors shall have the right to process personal data only in accordance with the instructions of the Data Controller and only to the extent necessary for proper performance of obligations established in the contract. When engaging the data processors the Data Controller shall take all necessary precautions to ensure that the data processors have implemented appropriate organisational and technical measures ensuring security and maintain the personal data secrecy.

The basis for the processing of personal data for the purposes of providing accommodation services is: the data subject’s consent and/or the performance of a contract with the Data Subject and/or compliance with the Data Controller’s legal obligations and/or protection of the Data Controller’s legitimate interests (Art. 6 (1) (a), (b), (c) and (f) of the General Data Protection Regulation).

PROCESSING OF PERSONAL DATA FOR THE PURPOSES OF PERSONNEL SELECTION OF CANDIDATES TO JOB POSITIONS

The Data Controller shall process the personal data voluntarily provided by the Candidate for the purposes of personnel selection to the extent the personal data was provided.

Data is received directly from candidates and/or form third persons providing job posting websites. This data is not transferred to third persons.

Data of the Candidates shall be processed on the basis of consent given when providing their data and in order to take steps upon the Candidate’s conduct and/or request prior to entering into a contract (Art. 6 (1) (a) and (b) of the General Data Protection Regulation).

PROCESSING OF PERSONAL DATA FOR THE PURPOSES OF ORGANISING GAMES, CAMPAIGNS, CONTESTS

The Data Controller may process personal data for the purposes of carrying out contests or campaigns only with the Data Subjects’ consent. The Data Controller may collect the following personal data of the Participants:

• Name;
• Surname;
• Photos;
• Telephone;
• E-mail.

The data is received directly from the Data Subjects participating in games, campaigns and/or contests. This data is not transferred to third persons, but may be publicly announced on the Data Subject’s Website and/or the social network “Facebook” accounts which belong to the Data Controller. The Data Controller may post: name, surname, photo.

Personal data shall be processed on the basis of consent given when providing own personal data (Art. 6 (1) (a) of the General Data Protection Regulation).

PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF DIRECT MARKETING

The Data Controller seeks to share with the recipients of newsletters only the relevant news about services, discounts, offers, contests and other useful information. This is implemented in accordance with this Privacy Policy.

The Data Controller shall process personal data for the purpose of direct marketing only with the expressly given Data Subjects’ consent. For the purpose of direct marketing the following personal data of the Clients and other Data Subjects shall be processed:

• Name;
• Surname;
• Information on participation in loyalty program;
• Telephone number;
• E-mail address.

After sending the newsletter the Data Controller may collect statistical data on the Data Subject’s behaviour in connection with the use and content of the newsletter (for example, whether the newsletter was read, which links were opened by the Data Subject).

The Data Subject’s e-mail address may be used to deliver advertising through Facebook, Google and other advertising platforms by customising the advertising to target audience.

Pursuant to the personal data you provided for the purpose of direct marketing your personal data may be profiled in order to offer you individually customised solutions and offers. You may at any time withdraw your consent to the processing of personal data by automated, including profiling, processing method or to object thereto (if such method is applied).

Personal data is received directly from the Data Subjects. The Data Controller may transfer personal data only to third persons which provide specialised services in order to send e-mail letters, customise the format of advertising ordered through the advertising platforms.

Personal data of the Clients and other Data Subjects shall be processed on the basis of consent given when providing own data and consenting to the processing of personal data for the purpose of direct marketing (Art. 6 (1) (a) of the General Data Protection Regulation).

We hereby inform you that the Data Subject has the right to object to or at any time withdraw his consent to processing of his personal data for the purposes of direct marketing, including profiling, to the extent it is related to such direct marketing, without giving reasons for objection:

- By clicking the link “unsubscribe from the newsletter” at the end of the newsletter or on the website

- By writing via e-mail at info@esehotel.lt or calling by phone at +370 680 83 285.

Withdrawal of consent shall not affect the lawfulness of processing of data based on consent carried out before the withdrawal of consent. 

PROCESSING OF PERSONAL DATA FOR THE PURPOSES OF ENSURING SAFETY OF PERSONNEL, CLIENTS AND PROTECTION OF PROPERTY (VIDEO SURVEILLANCE)

For the purposes of ensuring security of personnel, clients and other persons who got into the area under the video surveillance, also of the property (of video surveillance) the Data Controller shall process video data of its personnel and clients, also other persons who got into the area under the video surveillance in order to ensure safety thereof and of the property.

We hereby inform you that your video data is recorded by the Data Controller’s video surveillance equipment when you visit the Data Controller’s premises and territory. Video data may only be transferred to law enforcement institutions in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.

Personal data shall be processed for the purpose of video surveillance on the basis of the legitimate interest of the Data Controller (Art. 6 (1) (f) of the General Data Protection Regulation).

WHAT DO WE DO TO PROTECT YOUR INFORMATION?

Personal data is protected against loss, unauthorised use and alterations. We have installed physical and technical measures to protect all information which we collect for the purposes of proving our services. We hereby remind you that even though we take appropriate actions for the protection of your information, no website, operation carried out via internet, computer system or wireless connection is completely safe.

The Data Controller shall apply different time limits for storage of personal data in accordance with the requirements of legal acts and taking into account the purposes of processing of personal data.

The time limits for storage of personal data:

Exceptions regarding the time limits for storage may be established to the extent they do not infringe the rights of the Data Subjects, are in line with the legal requirements and are properly documented.

Upon expiry of the established time limits, if they were not extended, the data will be deleted in the way that makes them irrecoverable.

YOUR RIGHTS

The Data Subject, whose data is processed in the activities of the Data Controller, shall have the following rights:

- To be aware (to be informed) of the processing of his data (the right to know);

- To access his data and learn how it is processed (the right of access);

- To request rectification or, taking into account the purposes of the processing of personal data, completion of the person’s incomplete personal data (the right to rectification);

- To obtain erasure of his data or to suspend the processing activities of his data (except for storage) (the right to erasure and the right “to be forgotten”);

- Shall have the right to obtain from the personal Data Controller restriction of processing of personal data where one of the legitimate reasons is present (the right to restriction):

- Shall have the right to data portability (the right to portability);

- To object to the processing of personal data, when this data is processed or is intended to be processed for the purposes of direct marketing, including profiling, to the extent it is related to such direct marketing;

- To lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania.

If you no longer wish your personal data be processed for the purpose of direct marketing, you may write an e-mail letter at the address info@esehotel.lt or call by phone at +370 680 83 285 and object to the processing of your personal data for the purpose of direct marketing without giving reasons for objection.

The Data Subject shall have the right to submit any request or instruction related to the processing of personal data to the Data Controller in writing in one of the following ways: by delivering directly at the address Algirdo str. 34, Birštonas; by mail at: Algirdo str. 34, Birštonas; by e-mail at: info@esehotel.lt.

Having received such request or instruction not later than within one month from the day of contacting the Data Controller shall submit a reply and perform the actions indicated in the request or refuse to perform thereof. If necessary, the said period may be extended by further two months taking into account the complexity and number of requests. In such event, the Data Controller shall inform the Data Subject of such extension within one month from the day of receipt of the request, together with the reasons for the delay.

The Data Controller is allowed to not enable the data subjects to exercise the aforementioned rights, except for the objection to the processing of personal data in the way of direct marketing, when in the cases provided for by laws it is necessary to ensure the prevention, investigation and detection of crimes, breaches of occupational or professional ethics, as well as the protection of rights and freedoms of the Data Subject, Data Controller or other persons.

THIRD PARTY WEBSITES, SERVICES AND PRODUCTS ON OUR WEBSITES

On the Data Controller’s website there may be third party advertising panels, links to their websites and services which are outside of the control of the Data Controller, for example, a link to the Data Controller’s Facebook profile. The Data Controller is not responsible for the security and privacy of information collected by third parties. You have to read the privacy statements applicable to third party websites and services which you use.

If you provided data about yourself with the help of “Facebook”, we understand that you agree for us to contact you by the provided contact phone and e-mail and to submit offers of services.

COOKIES

While you are visiting the Data Controller’s website we want to provide such content and functions which are customised exactly to your needs. That requires cookies. Those are small elements of information, which are automatically created while browsing a website and are saved on your computer or other terminal device. They help the Data Controller to recognise you as a former visitor of a certain website, to save the history of your website visit and to customise content pursuant thereto. Cookies also help to ensure smooth operation of websites, allow monitoring the duration, incidence of website visits and collection of statistical information on the number of website visitors.

Descriptions of cookies used on our website

How to manage and delete cookies

When you use browser to access the content we provide, you may configure your browser to accept all cookies, to reject all cookies or to be notified when the cookie is sent. Each browser is different, therefore if you do not know how to change the cookie settings, see its help menu. The operating system of your device may have additional cookie controllers. If you do not want information to be collected with the help of cookies, use a simple procedure in many browsers, which allows you to disable the use of cookies. For more information on how to manage cookies, please visit the link: http://www.allaboutcookies.org/manage-cookies/.

We note, however, that in some cases deletion of cookies may slow down the speed of internet browsing, limit the operation of certain website features or block access to the website.

 Our website may contain links to web pages of other persons, companies or organisations. We note that the Data Controller is not responsible for the content of such web pages or the principles for ensuring privacy they use. Therefore if you access other web pages from the Data Controller’s website after clicking a link, you should individually refer to their Privacy Policy.

FINAL PROVISIONS

Supplementations or amendments to the Privacy Policy shall enter into force from the day of posting them on the Website.

When the Data Subject uses the Website and/or the services provided by the Data Controller after supplementation or amendment to the Privacy Policy, it shall be deemed that the Data Subject does not object to such supplementations and/or amendments.

CONTACT US

Should you have any questions regarding the information provided in this Privacy Policy, please feel free to contact us in any way convenient to you:

By phone: +370 680 83 285
By e-mail: info@esehotel.lt
By mail: Algirdo str. 34, Birštonas