Gift vouchersEnter email with which you are registered. Confirm and you will receive a password change link to your email.
1.1. These rules govern the operation of the electronic reservation system esehotel.lt managed by UAB "SPA ESĖ", and regulate the sale of accommodation and wellness services (hereinafter – Services) offered by “ESĖ” via the electronic reservation system of UAB "SPA ESĖ" (registered address: Algirdo g. 34, Birštonas; legal entity code: 305146955; phone: +370 680 83285; email: info@esehotel.lt, hereinafter referred to as “ESĖ”) at https://booking.esehotel.lt(hereinafter – the electronic reservation system), as well as the mutual rights, obligations, and responsibilities of “ESĖ” and the client.
1.2. “ESĖ” reserves the right to change and supplement these rules at any time. The version of the rules in effect at the time of order submission applies when using the electronic reservation system.
1.3. “ESĖ” assumes no risk and is unconditionally released from liability if the client does not fully familiarize themselves with these rules, even though the opportunity to do so was provided.
1.4. The right to submit orders in the electronic reservation system is granted to:
1.4.1. Legally capable individuals, i.e., persons of legal age whose legal capacity has not been restricted by court;
1.4.2. Minors aged 14 to 18, only with parental or guardian consent, except in cases where they independently manage their own income;
1.4.3. Legal entities acting through authorized representatives;
1.4.4. Authorized representatives of the persons listed in sections 4.1–4.3 of these rules.
1.5. “ESĖ” has the right to restrict the client’s access to the electronic reservation system without notice if the client substantially violates these rules, for example, attempts to disrupt the stability and/or security of the electronic reservation system.
1.6. Information in the electronic reservation system is provided in Lithuanian, Russian, and English.
1.7. The terms used in these rules are understood as defined in the “ESĖ” Service Provision Rules.
2.1. Clients can purchase services by logging into the electronic reservation system and providing the following information:
2.1.1. Full name of the individual, contact phone number, and email address;
2.1.2. Client data is entered solely for order confirmation purposes. A client account in the electronic reservation system is not created, and data about previous reservations is not stored.
2.2. If a client’s registration data changes, it must be updated immediately. “ESĖ” will not be held liable for any damages incurred by the client and/or third parties if incorrect and/or incomplete personal data was provided, or if the data was not updated after changes occurred.
2.3. Personal data provided by the client is processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating personal data processing. While processing and storing the buyer’s personal data, “ESĖ” adheres to its Privacy Policy, ensuring the protection of personal data from accidental or unlawful destruction, alteration, disclosure, or any other unlawful processing. Personal data is processed for direct marketing purposes only with the client's consent, which is indicated in the respective field of the electronic reservation system. A person making a gift voucher purchase or reservation for another individual(s) agrees to ensure that the data of those individuals is provided to “ESĖ” with their knowledge and consent.
2.4. The client always has the right, upon submitting a request to “ESĖ”, to access their processed personal data, find out how it is being processed, and request correction, deletion, or suspension (except for storage) of processing when the data is processed in violation of the Law on Legal Protection of Personal Data and other applicable legislation.
2.5. Clients' personal data will be used and stored in accordance with the procedures and timeframes specified in the Privacy Policy.
3.1. The Client is given the opportunity to choose from the offered service packages (according to the offers valid on the day, which may include accommodation, meals, and individual wellness services) or standard accommodation options listed in the reservation table, with a link for date selection, based on the prices valid on the reservation date.
3.2. After reviewing the package composition and price, the Client can select the desired available reservation date for the chosen room and any additional conditions or packages.
3.3. Once an offer is selected, the Client proceeds to the next reservation step — a form in which personal information and any notes/requests regarding the reservation must be provided.
3.4. For the reservation to be valid, the Client must pay an advance. The advance can be paid using one of the following methods:
3.4.1. Credit card (Visa, Mastercard, Eurocard);
3.4.2. Electronic bank transfer (EVP International);
3.4.3. Bank transfer or later payment.
3.5. If the Client selects the payment methods listed in 3.4.1. or 3.4.2., they are redirected to a website where payment is processed via the EVP International system. Data authorization starts through a 128-bit encrypted protocol. Once the payment is received by EVP International, the Client receives an automatic email confirming the payment and reservation. The email will include client information, hotel name, total accommodation price, paid advance, amount due at the hotel, and other service conditions. The remaining amount is paid at the hotel. This email must be presented at the hotel as proof of the paid advance and for final billing.
3.6. A user with a personal account in the BookingRobot system can link their credit card(s) to their account. In this case, for each service purchase, the amount is automatically charged from the Client’s account during the purchase. The Client can unlink their card anytime in the account settings under “Payment Cards” by clicking “Delete.” Credit card security is guaranteed by UAB Paysera LT, a company registered with the Bank of Lithuania.
3.7. If the Client selects the method under 3.4.3. (pay by bank transfer or later), they will receive an initial reservation confirmation via email. However, the reservation is only finalized once the advance is paid by standard or online bank transfer. The reservation is held for 48 hours from the time of booking. If the advance is not received within this period, the reservation may be canceled. Once the advance is received, the Client gets a confirmation email with their data, hotel name, total accommodation price, paid advance, remaining balance, and other service terms, which must be shown at the hotel upon arrival for final billing.
3.8. Reservation by request: If the desired room is not available in the system, the Client may fill out a request form. After submission, the Client will receive an email either confirming the availability or informing of unavailability, along with advance payment instructions. The advance can be paid by credit card, electronic, or standard bank transfer. The reservation is confirmed only once the advance is received. The confirmation email will include the Client’s information, hotel name, total accommodation price, paid advance, amount due, and other service terms — to be presented at check-in.
3.9. Service prices in the online reservation system are listed in euros, including VAT. However, the tourism tax of 2 EUR/day set by the Birštonas municipality is not included and is added separately based on their approved tariffs and rules (available at www.birstonas.lt).
3.10. Before paying the advance, the Client confirms they have read and agreed to the “ESĖ” electronic reservation system rules by ticking the checkbox in the order window next to “I have read and agree with the privacy policy and booking terms.” Reservations cannot be submitted without this confirmation.
3.11. Once payment confirmation is received, a service contract is considered concluded between the Client and “ESĖ.” “ESĖ” is not responsible if the contract is not formed due to non-receipt of timely payment confirmation under the stated terms.
3.12. According to Article 6.228(10) of the Civil Code: The consumer has the right to withdraw from a distance or off-premises contract within 14 days without giving a reason or incurring any costs other than those outlined in Article 6.228(11), except for exceptions listed in part 2 of the same article. The right of withdrawal does not apply to contracts for accommodation, catering, or leisure services where a specific service date or period is defined.
4.1. A gift voucher confirms the holder’s right to use services for the amount indicated on the voucher.
4.2. Gift vouchers can only be used for “ESĖ” services. If the voucher is for services, prior registration is required via email at info@esehotel.lt or by calling +370 680 83285.
4.3. If the selected services exceed the value of the voucher, the difference can be paid in cash or by card at reception.
4.4. Gift vouchers are not exchangeable for cash.
4.5. Gift vouchers are valid for 3 months from the date of purchase unless otherwise stated.
4.6. If the gift voucher is not used within its validity period, it expires and the paid amount is not refunded.
4.7. If the services chosen cost less than the value of the gift voucher, the remaining amount is not refunded.
4.8. If paying with a gift voucher, a VAT invoice is not issued.
4.9. A gift voucher must be used in one visit.
5.1. Services are provided exclusively by “ESĖ”.
5.2. The client has the right to cancel their reservation no later than 7 days before the start of service provision by contacting info@esehotel.lt in writing. In this case, “ESĖ” is obliged to refund the full advance payment within 10 business days after all necessary payment information is provided.
5.3. If the client wishes to cancel their reservation less than 7 days before the start of the service or fails to arrive at “ESĖ” without prior notice, the client will be refunded the amount paid in advance according to the procedure set out in point 5.2, minus the losses incurred by “ESĖ” due to the late cancellation or no-show. A minimum loss is considered to be the price of the first night’s stay, if one was booked.
6.1. All disagreements between the client and “ESĖ” regarding the implementation of these rules shall be resolved through negotiations. If an agreement cannot be reached, disputes will be settled in accordance with the laws of the Republic of Lithuania.
6.2. If a client wishes to submit a complaint or resolve a problem, they must contact “ESĖ” in writing. The following options are available for submitting a complaint or request in writing:
6.3. The client may also contact the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, email: tarnyba@vvtat.lt, phone: +370 5 262 6751, website: www.vvtat.lt) or fill out a complaint form on the Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr/.
7.1. GENERAL RULES
7.1.1. Guests must present a valid identity document upon arrival.
7.1.2. If a guest has not registered online beforehand, they must complete a guest card upon arrival, using details from a valid passport or ID card.
7.1.3. Check-in is from 15:00, check-out by 12:00 (by 11:00 for groups).
7.1.4. The receptionist uses the guest’s document information for registration and returns it after completion.
7.1.5. Payment must be made on the day of arrival (exceptions may apply).
7.1.6. If the ID document was provided during online booking, there is no need to present it again at check-in.
7.1.7. An extra bed may be provided upon request and availability for an additional fee.
7.1.8. Accommodation fees are based on the current price list and may be paid in cash or by credit card.
7.1.9. Guests staying for less than 24 hours are charged the full day rate.
7.1.10. Late check-out (until 18:00) is available upon request and subject to availability, for an extra charge.
7.1.11. Advance reservations are confirmed only upon prepayment.
7.1.12. If the reservation is canceled more than 7 days prior to arrival, a cancellation fee of 50% of the prepayment is applied.
7.1.13. If the reservation is canceled less than 7 days before arrival, the cancellation fee equals the entire prepayment.
7.1.14. If a guest who has paid for services chooses not to use them, no refund is issued. Early departure does not qualify for a refund. A no-show will incur a charge equal to the room’s idle time.
7.1.15. Visitors staying past 22:00 must register at reception and pay for accommodation.
7.1.16. The hotel operates 24/7.
7.1.17. Guests bringing pets (under 10 kg) must notify reception in advance and present a pet passport to prove the pet is non-aggressive and safe. An additional fee applies.
7.1.18. The hotel reserves the right to refuse service to undesirable individuals based on house rules and applicable Lithuanian legislation.
7.1.19. If hotel property is lost or damaged, the guest must compensate double the value. If the damage prevents use of the room, the full room rate is charged for the downtime.
7.1.20. Parents or guardians are fully responsible for children under 18 and persons with disabilities staying at the hotel.
7.1.21. The hotel reserves the right to charge for unpaid services or goods after guest departure via the credit card provided.
7.1.22. Valuables must be stored in the reception safe. The hotel is not responsible for items left in rooms.
7.1.23. Filming or photography for public or commercial purposes is only allowed with written consent from hotel management.
7.1.24. Children under 14 are not allowed in the pool and sauna area after 20:00.
7.1.25. Personal data is processed lawfully, fairly, and transparently.
7.1.26. By booking a room, guests agree to the processing of the following personal data: name, surname, gender, password, credit card data, amount due, length of stay, email address. The data is stored for 3 years from the date of submission. For marketing purposes, data is processed only with separate guest consent.
7.2. PROHIBITED IN THE HOTEL
7.2.1. Moving furniture without staff permission.
7.2.2. Storing flammable substances.
7.2.3. Damaging hotel property.
7.2.4. Hosting more people than declared.
7.2.5. Failing to report damaged property.
7.2.6. Leaving electrical devices switched on.
7.2.7. Using unauthorized electrical devices (chargers, shavers, and hairdryers are allowed).
7.2.8. Keeping animals or birds without prior notice.
7.2.9. Keeping aggressive animals.
7.2.10. Disturbing other guests.
7.2.11. Making noise between 22:00 and 7:00. Violators face a €200 fine and compensation for any related damage.
7.2.12. Smoking in rooms, balconies, or terraces. Fine: €150. All rooms have smoke detectors.
7.2.13. Leaving children unattended in rooms.
7.2.14. Bringing guests to the room without notifying reception.
7.2.15. Bringing dangerous items or weapons.
7.2.16. Possessing or using drugs. The police will be notified.
7.2.17. Taking dishes from the gastro bar to rooms, unless room service was ordered.
7.2.18. Bringing alcoholic beverages not purchased in the hotel.
7.2.19. Violating house rules or Lithuanian laws.
7.3. HOTEL GUEST OBLIGATIONS
7.3.1. Follow all hotel rules.
7.3.2. Pay for services upon receipt (exceptions may apply).
7.3.3. Return the key upon departure and ensure full payment.
7.3.4. Follow fire safety regulations.
7.3.5. Turn off all appliances when leaving the room.
7.3.6. Ensure water taps are shut.
7.3.7. Ensure the room is locked securely.
7.3.8. Report any malfunctions to reception.
7.3.9. Room keys are issued only upon presenting ID. Lost or damaged key fine: €15.
7.3.10. If the room is not vacated by 14:00 and the guest is unreachable or refuses to pay, hotel management may transfer belongings to storage.
7.3.11. Hotel staff (two-person committee) may evict a guest without prior notice to ensure safety and peace.
7.3.12. In emergencies, guests must contact reception at +370 680 83285.
7.4.1. Breakfast at the hotel is served on weekdays from 9:00 to 11:00, and on weekends from 8:00 to 11:00.
7.4.2. Housekeeping services are provided from 8:00 to 17:00.
7.4.3. Hotel premises, equipment, furniture, and bedding must be clean and in good order.
7.4.4. Hotel staff may perform minor repairs to facilities or equipment without disturbing guests' rest.
7.4.5. During the heating season, room temperature must not fall below +18° C.
7.4.6. For safety reasons, “Esė” administration reserves the right to enter guest rooms.
7.4.7. Lost and found items will be returned to their owners whenever possible. If the owner is not found, items will be handled according to applicable regulations after 6 months.
7.4.8. The hotel is not responsible for lost or damaged valuables left unsecured in rooms, the SPA, or pool and sauna areas.
7.4.9. In cases of unlawful or criminal behavior by guests (in violation of Lithuanian law), the hotel administration will contact the relevant authorities. All disputes are handled in Lithuanian courts according to applicable law.
7.4.10. For your safety, video surveillance cameras are installed in public areas of “Esė”.
7.5.1. To ensure your stay meets your expectations, we kindly ask you to familiarize yourself with our SPA etiquette—these are simple rules or norms that are helpful to know before visiting a SPA.
7.5.2. SPA treatments can be booked by phone or at the hotel reception. Our SPA and reception staff are happy to help you choose the most suitable services. We recommend booking in advance to ensure availability at your preferred time.
7.5.3. Cancellations made less than 4 hours before the appointment will be charged the full price.
7.5.4. Please arrive at least 5–8 minutes before your scheduled SPA treatment. Late arrivals may shorten your session (the scheduled time includes preparation).
7.5.5. Our specialists will greet you and escort you to the treatment room, where they will ask about any health concerns and explain the procedure and products to be used.
7.5.6. Massages and other treatments are performed on a nude body, but disposable underwear is provided, and non-treated areas will be covered with towels or sheets.
7.5.7. Please inform us if you are pregnant, breastfeeding, have allergies or injuries, or have had recent facial/body interventions or other conditions, as not all procedures are suitable for everyone.
7.5.8. If you are sick, have a fever, or feel unwell—please refrain from attending treatments.
7.5.9. We advise against receiving treatment on an empty stomach or immediately after a meal. Avoid heavy food at least one hour before and after treatments.
7.5.10. If you’ve booked a massage, body treatment, or plan to use the sauna, we recommend increasing fluid intake for better detox results.
7.5.11. A warm shower before your procedure will relax you and enhance the experience.
7.5.12. Avoid shaving or waxing on the day of a body scrub, as the products may irritate your skin.
7.5.13. Inform your therapist if you wear contact lenses before facial procedures.
7.5.14. We recommend coming to your treatment without makeup.
7.5.15. A legal guardian must sign a consent form for any child receiving SPA services.
7.5.16. Pregnant guests must read and confirm their health condition before treatment.
7.5.17. Alcohol and treatments do not mix—please do not consume alcohol before or immediately after your treatment.
7.5.18. Our specialists reserve the right to refuse service to guests who are intoxicated, under the influence of drugs, or act inappropriately toward staff.
7.5.19. If anything makes you uncomfortable during the treatment (e.g., massage pressure, room temperature), please inform the specialist so adjustments can be made.
7.5.20. Out of respect for your own and other guests’ relaxation, please remain quiet in the SPA area—enjoy the peace of this sanctuary.
7.5.21. Please refrain from bringing electronic devices (phones, tablets, laptops, etc.) into the SPA area. Take this time to fully disconnect and recharge—you deserve it.
7.5.22. After your procedure, don’t rush—take a few minutes to relax and enjoy the experience. However, please be mindful that the next guest may have an appointment after you. Let’s respect each other’s time.
7.5.23. We are a family-friendly hotel, but while using the SPA, please ensure your children are supervised. Guests under 18 must be accompanied by an adult. We offer special services for children—our SPA or reception staff will gladly assist you.
7.5.24. We value your feedback! Please share your thoughts in the feedback form provided after your treatment or at reception—it helps us improve and offer even better experiences.
7.6.1. The hotel administration always welcomes guests’ suggestions and requests to improve service quality.
7.6.2. All guest feedback and complaints are reviewed by the hotel’s administration and management during scheduled meetings.
8.1. For all other matters not covered in these rules related to the purchase of services via www.esehotel.lt, the “ESĖ” service provision rules shall apply.
GUESTS LIVING IN THE HOTEL MUST
III. HOTEL GUEST SERVICE AND PREMISES MAINTENANCE
SPA AND POOL OPENING HOURS
Hotel guests can use the pool and sauna complex:
8 a.m. to 9 p.m. Adults.
9 a.m. to 8 p.m. Adults with children.
RULES FOR SWIMMING POOL AND BATH SPACE
(Penalties from EUR 50 to EUR 200 apply accordingly for non-compliance with these rules.)
PERSONNEL IS NOT RESPONSIBLE FOR PERSONAL ITEMS LEAVED UNATTENDED. ITEMS FOUND ARE STORED AT THE HOTEL RECEPTION FOR THREE WORKING DAYS.
VII. SPA LABEL
VIII. ORDERING PROCEDURES
XII. PRICES
By this privacy policy (hereinafter – the Privacy Policy) private limited liability company UAB “SPA ESĖ”, entity’s code 305146955, office address at Algirdo str. 34, Birštonas (hereinafter – the Data Controller) establishes the conditions for processing of personal data when using the website www.esehotel.lt and www.esehotel.lt (hereinafter – the Website) managed by the Data Controller, and visiting the mineral spa facility ESĖ. The conditions established by the Privacy Policy shall apply each time you visit the mineral spa facility ESĖ or the Website, regardless of what kind of device (computer, mobile phone, tablet, TV or other) you are using.
It is very important that you read the Privacy Policy carefully, for each time you visit the Website owned by the Data Controller, the mineral spa facility ESĖ, you consent to the conditions described in this Privacy Policy. If you do not consent to these conditions, please do not visit our website, do not use our content and/or services.
By providing his personal data (including data which he directly or indirectly provides when visiting the website and using its services) the data subject consents and agrees that the Data Controller controls and processes thereof for the purposes and in accordance with the procedure indicated in this Privacy Policy, the Data Subject’s consent and provided for in the legal acts.
Participant means a person participating or intending to participate in games, campaigns and/or contests organised by the Data Controller.
Data Subject in this Privacy Policy shall be considered to be the Applicant, the Client, the Candidate, the Phone Caller or any other natural person whose personal data is processed by the Data Controller.
Applicant means a natural person interested in the services provided by the Data Controller or willing to contact the Data Controller on other matters.
Client means a person who acquired goods, services from the Data Controller or concluded a contract with the Data Controller regarding purchase of goods and/or provision of services.
Candidate means a person participating or intending to participate in personnel selection carried out by the Data Controller.
Phone Caller means a person calling at the contact phone indicated on the Website regarding provision of services by the Data Controller and/or other matters.
The Data Controller will collect personal data in compliance with the requirements of legal acts of the European Union and the Republic of Lithuania being in force and the instructions of controlling authorities. All reasonable technical and administrative measures are applied so that the collected data on the Data Subjects is protected against loss, unauthorised use or alterations.
Persons who are younger than 16 years may not provide any personal data through the Data Controller’s Website. If you are a person who is younger than 16 years, before providing personal information you must obtain consent of your parents or other legal guardians.
This Privacy Policy is composed in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter – the General Data Protection Regulation), the Republic of Lithuania Law on Legal Protection of Personal Data, other legal acts of the European Union and the Republic of Lithuania. Definitions used in the Privacy Policy are to be understood the way they are defined in the General Data Protection Regulation and the Republic of Lithuania Law on Legal Protection of Personal Data.
WHAT INFORMATION ABOUT YOU WE COLLECT?
Information directly provided by you.
Information on how you use our Website.
If you visit our Website we also collect information which reveals the specifics of the use of services we provide or the automatically generated visit statistics. For more information, see „Cookies“.
Information from third party sources
We may receive information about you from public and commercial sources (to the extent allowed by the legal acts in force) and associate it with other information which we receive from you or about you. We may receive information about you also from third party social network services when you log in to them, for example, though accounts in the “Facebook” network.
Other information we collect
With your consent we may also collect other information about you, your device or your use of our website content.
You may choose to not provide us certain information, however in such case the use of service we offer might be unavailable.
PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF CONSULATION, SUBMISSION OF ENQUIRY
Processing of personal data of the Applicants, including the Phone Callers, contacting the Data Controller for the purpose of consultation, submission of enquiry and/or other matters. The Data Controller shall process the following personal data of the applicants, including the Phone Callers:
In the event the Data Controller is contacted by a representative of the applicant, the Data Controller shall process the following data of the representative of the applicant:
Data of the applicants is not transferred to third persons.
PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF ACCOMMODATION AND PROVISION OF SPA SERVICES
Processing of data of the Clients. The Data Controller shall process the following data of the Clients
In the event the Client is being represented by another person, the Data Controller shall process the following personal data of the Client‘s representative:
The Data Controller undertakes to not transfer your personal data to any unrelated third parties, except for the following cases:
- if your consent to disclosure of personal data is given;
- in provision of services – to our partners, in order to perform the services you ordered. We will provide your personal information to these service providers only in as much as is necessary for performance of the relevant service;
- in fulfilling legitimate interests of the Data Controller (e. g. in the case of debt recovery);
- to authorised institutions in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.
The Data Controller may provide personal data of the Clients and other Data Subjects to Data processors not indicated in this Privacy Policy which provide services (perform works) to the Data Controller and process personal data of the Clients and the Data Subjects on behalf of the Data Controller. The Data processors shall have the right to process personal data only in accordance with the instructions of the Data Controller and only to the extent necessary for proper performance of obligations established in the contract. When engaging the data processors the Data Controller shall take all necessary precautions to ensure that the data processors have implemented appropriate organisational and technical measures ensuring security and maintain the personal data secrecy.
The basis for the processing of personal data for the purposes of providing accommodation services is: the data subject’s consent and/or the performance of a contract with the Data Subject and/or compliance with the Data Controller’s legal obligations and/or protection of the Data Controller’s legitimate interests (Art. 6 (1) (a), (b), (c) and (f) of the General Data Protection Regulation).
PROCESSING OF PERSONAL DATA FOR THE PURPOSES OF PERSONNEL SELECTION OF CANDIDATES TO JOB POSITIONS
The Data Controller shall process the personal data voluntarily provided by the Candidate for the purposes of personnel selection to the extent the personal data was provided.
Data is received directly from candidates and/or form third persons providing job posting websites. This data is not transferred to third persons.
Data of the Candidates shall be processed on the basis of consent given when providing their data and in order to take steps upon the Candidate’s conduct and/or request prior to entering into a contract (Art. 6 (1) (a) and (b) of the General Data Protection Regulation).
PROCESSING OF PERSONAL DATA FOR THE PURPOSES OF ORGANISING GAMES, CAMPAIGNS, CONTESTS
The Data Controller may process personal data for the purposes of carrying out contests or campaigns only with the Data Subjects’ consent. The Data Controller may collect the following personal data of the Participants:
The data is received directly from the Data Subjects participating in games, campaigns and/or contests. This data is not transferred to third persons, but may be publicly announced on the Data Subject’s Website and/or the social network “Facebook” accounts which belong to the Data Controller. The Data Controller may post: name, surname, photo.
Personal data shall be processed on the basis of consent given when providing own personal data (Art. 6 (1) (a) of the General Data Protection Regulation).
PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF DIRECT MARKETING
The Data Controller seeks to share with the recipients of newsletters only the relevant news about services, discounts, offers, contests and other useful information. This is implemented in accordance with this Privacy Policy.
The Data Controller shall process personal data for the purpose of direct marketing only with the expressly given Data Subjects’ consent. For the purpose of direct marketing the following personal data of the Clients and other Data Subjects shall be processed:
After sending the newsletter the Data Controller may collect statistical data on the Data Subject’s behaviour in connection with the use and content of the newsletter (for example, whether the newsletter was read, which links were opened by the Data Subject).
The Data Subject’s e-mail address may be used to deliver advertising through Facebook, Google and other advertising platforms by customising the advertising to target audience.
Pursuant to the personal data you provided for the purpose of direct marketing your personal data may be profiled in order to offer you individually customised solutions and offers. You may at any time withdraw your consent to the processing of personal data by automated, including profiling, processing method or to object thereto (if such method is applied).
Personal data is received directly from the Data Subjects. The Data Controller may transfer personal data only to third persons which provide specialised services in order to send e-mail letters, customise the format of advertising ordered through the advertising platforms.
Personal data of the Clients and other Data Subjects shall be processed on the basis of consent given when providing own data and consenting to the processing of personal data for the purpose of direct marketing (Art. 6 (1) (a) of the General Data Protection Regulation).
We hereby inform you that the Data Subject has the right to object to or at any time withdraw his consent to processing of his personal data for the purposes of direct marketing, including profiling, to the extent it is related to such direct marketing, without giving reasons for objection:
- By clicking the link “unsubscribe from the newsletter” at the end of the newsletter or on the website
- By writing via e-mail at info@esehotel.lt or calling by phone at +370 680 83 285.
Withdrawal of consent shall not affect the lawfulness of processing of data based on consent carried out before the withdrawal of consent.
PROCESSING OF PERSONAL DATA FOR THE PURPOSES OF ENSURING SAFETY OF PERSONNEL, CLIENTS AND PROTECTION OF PROPERTY (VIDEO SURVEILLANCE)
For the purposes of ensuring security of personnel, clients and other persons who got into the area under the video surveillance, also of the property (of video surveillance) the Data Controller shall process video data of its personnel and clients, also other persons who got into the area under the video surveillance in order to ensure safety thereof and of the property.
We hereby inform you that your video data is recorded by the Data Controller’s video surveillance equipment when you visit the Data Controller’s premises and territory. Video data may only be transferred to law enforcement institutions in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.
Personal data shall be processed for the purpose of video surveillance on the basis of the legitimate interest of the Data Controller (Art. 6 (1) (f) of the General Data Protection Regulation).
WHAT DO WE DO TO PROTECT YOUR INFORMATION?
Personal data is protected against loss, unauthorised use and alterations. We have installed physical and technical measures to protect all information which we collect for the purposes of proving our services. We hereby remind you that even though we take appropriate actions for the protection of your information, no website, operation carried out via internet, computer system or wireless connection is completely safe.
The Data Controller shall apply different time limits for storage of personal data in accordance with the requirements of legal acts and taking into account the purposes of processing of personal data.
The time limits for storage of personal data:
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Purpose of processing of personal data |
Time limit for storage |
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Processing of personal data of the Data Subjects for the purposes of consultations, fulfilment of enquiries |
1 year from the day of consultation, fulfilment of enquiry. Except for the cases when the Data Subject is contacting for the provision of services of the Data Controller. In that case the general 10 year time limit shall apply. |
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Personal data of the Clients – for the purposes of provision of services |
10 years from the last contact. |
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Processing of health data of the Clients |
15 years from the last visit to the doctor. |
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Processing of personal data of the Candidates for the purposes of personnel selection |
4 months after the Candidate is hired. Longer storage of the Candidates’ curriculum vitae and other data requires the Candidate’s consent. |
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Processing of personal data of the Data Subjects for the purpose of video surveillance |
1 month. |
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Processing of personal data of the Data Subjects for the purposes of organising games, campaigns, contests |
1 year from the day of carrying out the contest. |
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Processing of personal data of the Data Subjects for the purpose of direct marketing |
5 years from the day of obtaining consent, except for the cases where the Data Subject is willing to extend this time limit. |
Exceptions regarding the time limits for storage may be established to the extent they do not infringe the rights of the Data Subjects, are in line with the legal requirements and are properly documented.
Upon expiry of the established time limits, if they were not extended, the data will be deleted in the way that makes them irrecoverable.
YOUR RIGHTS
The Data Subject, whose data is processed in the activities of the Data Controller, shall have the following rights:
- To be aware (to be informed) of the processing of his data (the right to know);
- To access his data and learn how it is processed (the right of access);
- To request rectification or, taking into account the purposes of the processing of personal data, completion of the person’s incomplete personal data (the right to rectification);
- To obtain erasure of his data or to suspend the processing activities of his data (except for storage) (the right to erasure and the right “to be forgotten”);
- Shall have the right to obtain from the personal Data Controller restriction of processing of personal data where one of the legitimate reasons is present (the right to restriction):
- Shall have the right to data portability (the right to portability);
- To object to the processing of personal data, when this data is processed or is intended to be processed for the purposes of direct marketing, including profiling, to the extent it is related to such direct marketing;
- To lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania.
If you no longer wish your personal data be processed for the purpose of direct marketing, you may write an e-mail letter at the address info@esehotel.lt or call by phone at +370 680 83 285 and object to the processing of your personal data for the purpose of direct marketing without giving reasons for objection.
The Data Subject shall have the right to submit any request or instruction related to the processing of personal data to the Data Controller in writing in one of the following ways: by delivering directly at the address Algirdo str. 34, Birštonas; by mail at: Algirdo str. 34, Birštonas; by e-mail at: info@esehotel.lt.
Having received such request or instruction not later than within one month from the day of contacting the Data Controller shall submit a reply and perform the actions indicated in the request or refuse to perform thereof. If necessary, the said period may be extended by further two months taking into account the complexity and number of requests. In such event, the Data Controller shall inform the Data Subject of such extension within one month from the day of receipt of the request, together with the reasons for the delay.
The Data Controller is allowed to not enable the data subjects to exercise the aforementioned rights, except for the objection to the processing of personal data in the way of direct marketing, when in the cases provided for by laws it is necessary to ensure the prevention, investigation and detection of crimes, breaches of occupational or professional ethics, as well as the protection of rights and freedoms of the Data Subject, Data Controller or other persons.
THIRD PARTY WEBSITES, SERVICES AND PRODUCTS ON OUR WEBSITES
On the Data Controller’s website there may be third party advertising panels, links to their websites and services which are outside of the control of the Data Controller, for example, a link to the Data Controller’s Facebook profile. The Data Controller is not responsible for the security and privacy of information collected by third parties. You have to read the privacy statements applicable to third party websites and services which you use.
If you provided data about yourself with the help of “Facebook”, we understand that you agree for us to contact you by the provided contact phone and e-mail and to submit offers of services.
COOKIES
While you are visiting the Data Controller’s website we want to provide such content and functions which are customised exactly to your needs. That requires cookies. Those are small elements of information, which are automatically created while browsing a website and are saved on your computer or other terminal device. They help the Data Controller to recognise you as a former visitor of a certain website, to save the history of your website visit and to customise content pursuant thereto. Cookies also help to ensure smooth operation of websites, allow monitoring the duration, incidence of website visits and collection of statistical information on the number of website visitors.
Descriptions of cookies used on our website
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Name of the cookie |
Description/Purpose of use |
The moment of creation |
Expiry period |
The data used |
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_ga |
For identification of users / Performance |
During the first website visit or after clearing cookies |
2 years |
User ID |
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_gat_UA |
For differentiation between users / Performance |
Each time when the previously created cookie expires and the website is visited |
Session |
Session user ID |
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_git |
For enquiry control / Performance |
Each time when the previously created cookie expires and the website is visited |
Session |
Session user ID |
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pll_language |
To remember the user-selected language on page/Performance |
During the first website visit or after clearing cookies |
1 year |
Session user ID, selected language variable |
How to manage and delete cookies
When you use browser to access the content we provide, you may configure your browser to accept all cookies, to reject all cookies or to be notified when the cookie is sent. Each browser is different, therefore if you do not know how to change the cookie settings, see its help menu. The operating system of your device may have additional cookie controllers. If you do not want information to be collected with the help of cookies, use a simple procedure in many browsers, which allows you to disable the use of cookies. For more information on how to manage cookies, please visit the link: http://www.allaboutcookies.org/manage-cookies/.
We note, however, that in some cases deletion of cookies may slow down the speed of internet browsing, limit the operation of certain website features or block access to the website.
Our website may contain links to web pages of other persons, companies or organisations. We note that the Data Controller is not responsible for the content of such web pages or the principles for ensuring privacy they use. Therefore if you access other web pages from the Data Controller’s website after clicking a link, you should individually refer to their Privacy Policy.
FINAL PROVISIONS
Supplementations or amendments to the Privacy Policy shall enter into force from the day of posting them on the Website.
When the Data Subject uses the Website and/or the services provided by the Data Controller after supplementation or amendment to the Privacy Policy, it shall be deemed that the Data Subject does not object to such supplementations and/or amendments.
CONTACT US
Should you have any questions regarding the information provided in this Privacy Policy, please feel free to contact us in any way convenient to you:
By phone: +370 680 83 285
By e-mail: info@esehotel.lt
By mail: Algirdo str. 34, Birštonas